ALS USA Inc./ALS Canada Ltd

Account Manager

Location CA-ON-Waterloo
Posted Date 5 days ago(3/14/2018 11:45 AM)
Job ID
# Positions
Customer Service/Support


ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation

Location: ALS Environmental, Waterloo

Reports to: Client Services Manager

Position Type: Full Time

Classification: CSS2

About the Position: The Account Manager will be responsible for ensuring client’s expectations for data quality, reporting and project scheduling requirements are met. The Account manager will also require the preparation of bottle requests, login of sample submissions to the LIMS system as well as drinking water support, including all aspects of logistics and reporting adverse results according to the regulation.


Specific Responsibilities:

  • Act as the primary contact for assigned clients and cash accounts;

  • Providing any required sampling and handling information/instructions to clients and acquire the ability to make test method recommendations;
  • Preparing Invoices and processing payments;
  • Preparing complete sample bottle request forms;
  • Communicating any special client requests to Laboratory staff;
  • Reporting drinking water exceedances as per MOE/MOH accepted protocols;
  • Drinking Water account setup including distribution of all required forms and instructions;
  • Drinking Water Log-in and sample entry review;
  • Perform sample log-in and reception support and labelling assistance as required;
  • Adhere to ALS Client Services Guidelines as provided in the Client Service Manual and National and Local Standard Procedures including Quality procedures;
  • Maintain a regular schedule of client visits when possible, including the co-ordination and participation of lunch and learns, client events, and report client feedback and activities to the Client Services Manager in a timely manner;
  • Provide assistance and back-up to the Account Managers in managing their client portfolios;
  • Ensure timely completion and transmission of final and draft client reports;
  • Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management and office services staff;
  • Other duties as assigned by the Client Services Manager;
  • Ensure adherence and observe established procedures and policies (safety, quality, employment and technical);
  • Observe established safety regulations and comply with all ALS health and safety policies and procedures;
  • Other duties as assigned.


Physical Demands:

  • Manual dexterity to perform intricate and/or repetitive tasks;
  • Ability to lift up to 30lbs and carry for short distances;
  • Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
  • You may be exposed to unpleasant odours;  

About You:


The ideal candidate would have:

  • B.Sc. or Technical Diploma in Chemistry (or related Science discipline);

  • At least 1 year of experience in Environmental Chemistry or related field;
  • Valid unrestricted license for personal vehicle use applicable in the province/territory;
  • No major driving violations and no more than two minor violations/incidents.

You would also be/have:

  • Excellent customer service skills;
  • Positive and energetic outlook;
  • Demonstrated time management skills;
  • Proven ability to work under pressure;
  • Organized, detailed oriented and able to work independently;
  • Excellent English communication skills (written and verbal);
  • Proficient computer skills – Microsoft Word and Excel.


 Looking for further details?

  • Candidates interested in this opportunity should apply online no later than March 18, 2018;
  • We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted;

  • For the employee referral bonus program, this position is eligible for a Level A bonus award.



ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First nations, people with disabilities and visible minorities.


ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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