ALS USA Inc./ALS Canada Ltd

  • Client Services Representative (Account Manager)

    Location CA-AB-Grande Praire
    Posted Date 1 week ago(4/10/2018 11:58 AM)
    Job ID
    # Positions
    Business Development/Client Services
  • Overview

    ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation

    Location: ALS Environmental, Grande Prairie

    Reports to: Client Services Supervisor

    Position Type: Full-Time

    About the Position: The Account Manager works as part of a team with a Client Services Supervisor and potentially other Account Managers to accomplish the following for a specified client portfolio:



    Specific Responsibilities:

    Client Liaison 

    • Coordinate client accounts and profiles as designated by Client Services Supervisor;
    • Provide service advice to clients (i.e. analysis requirements, TAT, holding times, etc.) to assist them in meeting project or regulatory requirements;
    • Ensure that all client calls are returned as soon as possible after receipt (within 1 hour);
    • Prepare sample bottle requests in EvoLims and prepare them to go out;
    • Maintain and update client information (i.e. contacts, addresses, locations etc.);
    • Initiate and issue Client Complaints (CC), Corrective Action Reports (CAR) and Rechecks;
    • Answer incoming technical queries or forward to an appropriate ALS manager if necessary;
    • Develop and cultivate client relationships face-to-face.


    Workload Management

    • Coordinate client sample submissions/requests;
    • Review selected chain of custody/analytical request forms received in login on an as required basis;
    • Coordinate subletting tests;
    • Work closely with the Login staff;
    • Ensure any client special reporting requirements are carried out;
    • Track client projects on the LIMS system and provide status to the client when requested;
    • Review data reports and invoices;
    • Issue rechecks for work submitted;
    • Ensure timely completion and transmission of final and draft client reports.


    Sales & Marketing

    • Carry out client visits as defined by the Client Services Supervisor;
    • Prepare cost quotations;
    • Coordinate logistics for client events.



    • Provide direction, information and specifics on client samples and projects to appropriate laboratory, login and office services staff;
    • Maintain communication with laboratory staff on general lab turnaround times and relay appropriate information to clients;
    • Communicate any special client requests to staff;
    • Update Contract Manager & Senior Management with pertinent client related news, projects and/or concerns;
    • Provide status updates on client projects to the laboratory.

    Industry & ALS Knowledge

    • Be familiar with appropriate environmental regulations;
    • Provide information to clients on branch services, capabilities, qualifications, turnaround times, etc., as required.

    Staff Development

    • Organize and participate in in-house seminars, and lunch and learn sessions;
    • Support other members of the Client Services team in relation to client requests.


    • Carry out login checks (verifying account numbers, client contacts, sample identifications, dates/times, job reference numbers, PO’s, COC attachment, etc.);
    • Fixing easily correctable files;
    • Assigning/updating priority codes on work orders;
    • Preparing bottle orders;
    • Answering the phones;
    • Coordinating additional analyses (and ultimately being responsible for ensuring the samples get to the analysts);
    • Updating/creating login notes;
    • Invoicing;
    • Coordinate sublet tests, verifying statuses, entering sublet data, attaching sublet data to final report;
    • Assist with reviewing the status of data (i.e. rush, recheck, missing, held, etc.);
    • Go on maintenance sales call, either alone or with other operational or sales staff;
    • Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
    • Observe established safety regulations and comply with all ALS health and safety policies and procedures;
    • Other duties as assigned.


    Physical Demands:


    • Manual dexterity to perform intricate and/or repetitive tasks.
    • Ability to stand for up to a full shift;
    • Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
    • Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.


    About You:


    The ideal candidate would have:

    • B.Sc. or Technical Diploma in Chemistry, or related discipline is required;
    • 1 to 2 years’ experience in Environmental Chemistry or related field;
    • Minimum one year of experience in Customer Service or Sales is an asset.

    • Valid Provincial Class 5 driver’s license with clean driving history (abstract required);

    You would also be:

    • One year of experience in Customer Service or Sales;
    • Excellent English communication skills required (auditory, verbal, written, and reading);
    • Excellent English communication skills required (auditory, verbal, written, and reading);
    • Excellent English communication skills required (auditory, verbal, written, and reading);
    • Intermediate user of Microsoft Office (Word, Excel and Outlook), with good computer skills;
    • Excellent interpersonal skills, with positive and energetic outlook;
    • Good organizational skills with high attention to detail;
    • Ability to work independently and as part of a team;
    • Strong work ethic and willingness to take on varied tasks as required;
    • Commitment to ongoing professional development and a client-focused attitude. 

    Looking for further details?

    • Candidates interested in this opportunity should apply online no later than April 20 , 2018;
    • We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted;




    ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First nations, people with disabilities and visible minorities.


    ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.




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