ALS USA Inc./ALS Canada Ltd

  • Account Manager Assistant

    Location CA-BC-Burnaby
    Posted Date 2 weeks ago(6/11/2018 6:29 PM)
    Job ID
    # Positions
    Customer Service/Support
  • Overview

    ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation

    Location: ALS Environmental, Burnaby

    Reports to: Client Services Manager

    About the Position

    The successful candidate will work as part of a team with a Senior Account Manager and other Account Managers to assist with various client service activities. Work in a safe manner in accordance with the ALS Health and Safety Program.


    Specific Responsibilities:

    • Carry out login checks for all files logged in (including verifying account numbers, client contacts, sample identifications, dates/times, job reference numbers, PO’s, SPO’s, COC attachments, lab products, special reporting requirements, etc.);

    • Adding/updating login qualifiers on work orders;

    • Updating/creating account notes;

    • Tracking of lost, missing, archived, or ‘on hold’ samples;

    • Assisting with invoicing where required (including invoice corrections, monthly invoicing, etc);

    • Prepare/enter client bottle requests for Shipping;

    • Miscellaneous filing of client information (e-mails, etc);

    • Maintain and update client account information (i.e. contacts, addresses, locations, etc.);

    • Shipping confirmation (i.e. ensure new shipments & return shipments have been sent and/or received);

    • Process requests for information;

    • Coordinate sublet tests, verifying statuses, entering sublet data, attaching sublet data to final report;

    • Data entry for any client provided or field parameters;

    • Assist with the preparation and coordination of due lists for Account Managers;

    • Assist with reviewing the status of data (i.e. rush, recheck, missing, held, etc.);

    • Assist in Sample Login/Layout as required;

    • Assist in Sample Reception as required

    • Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;

    • Observe established safety regulations and comply with all ALS health and safety policies and procedures;

    • Other duties as assigned.


    Physical Demands:

    • Manual dexterity to perform intricate and/or repetitive tasks;

    • Ability to stand for up to a full shift;

    • Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;

    • You may be exposed to unpleasant fumes;

    • Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.


    About You:


    The ideal candidate would have:

    • High school graduation required;

    • Some environmental laboratory experience would be an asset;

    • Training will be provided.

    You would also have:

    • Excellent customer service skills;
    • Positive and energetic outlook;
    • Demonstrated time management skills;
    • Proven ability to work under pressure;
    • Organized, detailed oriented and able to work independently;
    • Excellent English communication skills (written and verbal);
    • Proficient computer skills – Microsoft Word and Excel.


    Looking for further details?

    • Candidates interested in this opportunity should apply online no later than June 25, 2018;
    • We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted;

    • For the employee referral bonus program, this position is eligible for a Level A bonus award.



    ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First nations, people with disabilities and visible minorities.


    ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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