ALS USA Inc./ALS Canada Ltd

  • Layout Clerk

    Location CA-AB-Calgary
    Posted Date 2 weeks ago(6/11/2018 6:54 PM)
    Job ID
    2018-5815
    # Positions
    1
    Category
    Customer Service/Support
  • Overview

    ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation

    Location: ALS Environmental, Calgary

    Reports to: Client Services Manager

    Position Type: Casual

    About the Position: The Layout Clerk is responsible for the timely and accurate processing of incoming samples into the analysis stream. The priority will be to receive and organize samples, verify client information, and enter pertinent information into the laboratory data systems. You will be working independently and in a team environment, with an emphasis on providing quality and efficient service to clients.

    Responsibilities

    Specific Responsibilities:

    • Coordinates the day-to-day activities of the sample reception/layout clerks;

    • Acts as the primary point of contact regarding sample reception for the lab staff and Account Managers for questions regarding samples and client submissions;
    • Coordinates all of the incoming work and directs organizational priority based on holding times, rush TAT, etc.;
    • Coordinates any subcontract samples that need delivery to Shipping on a daily basis;
    • Ensures a high level of customer service in all interactions with clients and couriers;
    • Carries out all duties of the Sample Receipt Clerk as required (see below for details);
      • Receives samples and communicate with couriers;
      • Records sample temperatures and conditions on delivery;
      • Completes required paperwork for sampler analysis requests and processing;
      • Notifies Client Service representatives of any non-conformances or rush work;
      • Labels samples and distribute to the appropriate locations when required;
      • Processes samples in a timely manner to meet company turn around goals;

    • Act as a backup Login Clerk - Login training required:
      • Enter client information, sample identification and analysis required;
      • Ensure correct due dates and comments are applied to the file;
      • Handling rush requests: notify the appropriate lab staff and Account Mangers;
      • Print labels for all samples containers;
      • Generate paperwork for any internal or external sublets analyses;
      • Pass the completed file, printed labels and sublet paperwork to a Sample Layout Clerk for final labelling.

    • Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;

    • Observe established safety regulations and comply with all ALS health and safety policies and procedures;

    • Other duties as assigned.

    Qualifications

    Physical Demands:

    • Ability to lift up to 50 lbs./23 kg on a regular basis and carry for short distances;

    • Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required;
    • Manual dexterity to perform intricate and/or repetitive tasks;
    • Ability to stand for up to a full shift;
    • Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
    • You may be exposed to unpleasant fumes;

    • Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

     

    About You:

     

    The ideal candidate would have:

    • Completion of high school diploma or equivalent required;
    • Some experience working in a fast-paced, production, and/or preparation environment;
    • Knowledge from high school science courses and/or basic laboratory safety is an asset;
    • Experience working with chemicals or in a laboratory setting (ex. school) is an asset, but not required.

    You would also be:

    • Good English communication skills required (auditory, verbal, written, and reading);
    • Basic user of Microsoft Office (Word, Excel and Outlook), with basic computer skills;
    • Accurate and efficient data entry skills;
    • Well organized, with the ability to meet strict deadlines;
    • Process oriented, with the ability to critically think in ambiguous situations;
    • Work independently and as part of a team;
    • Strong work ethic and willingness to take on varied tasks as required;
    • Commitment to excellence and a client-focused attitude.

     

    Looking for further details?

    • Candidates interested in this opportunity should apply online no later than June 18, 2018;
    • We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted;

    • For the employee referral bonus program, this position is eligible for a Level A bonus award.

     

     

    ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First nations, people with disabilities and visible minorities.

     

    ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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