ALS USA Inc./ALS Canada Ltd

  • Office Assistant

    Location CA-ON-Waterloo
    Posted Date 3 days ago(10/12/2018 3:52 PM)
    Job ID
    # Positions
  • Overview

    ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation

    Location: ALS Waterloo

    Reports to: Client Services Supervisor

    Classification: O2

    About the Position:

    This position is responsible for administrative functions involving reports and documentation, as well as answering/directing phone calls, welcoming clients and maintaining office supply stock levels.




    Specific Responsibilities:

    • Answering phones, directing calls and taking messages;
    • Processing and filing a variety of paperwork;
    • Maintains inventory and orders office supplies;
    • Maintains cash accounts (cash clients and petty cash)
    • Responsible for ensuring that the copy machines and cabinets are stocked at all times;
    • Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
    • Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner;
    • Assist with data entry and updating various reports;
    • Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
    • Works with purchasing and receiving departments to ensure invoices and packing slips are sent to accounting in a timely and organized manner
    • Identifies internal and external problems when they arise and reports them to the manager;
    • Maintain a positive work environment through active team participation and a focus on quality customer service;
    • Observe established safety regulations and comply with all ALS health and safety policies and procedures;
    • Other duties as assigned.


    Required Knowledge, Skills and Abilities:

    • Pleasant and professional telephone manner;
    • Organized, highly motivated and customer focused individual;
    • Detail oriented individual with a strong commitment to quality and safety;
    • Ability to work independently and/or as part of a team;
    • Ability to effectively handle a high volume of work and time critical issues;
    • Interpersonal skills along with the ability to exercise diplomacy and tact;
    • Intermediate English communication skills both written and verbal;
    • Intermediate computer skills including MS Word, Excel and Outlook.

    Physical Demands:

    • Office administration experience preferred;
    • Completion of an office administration certificate or diploma preferred;

    Looking for further details?

    • Candidates interested in this opportunity should apply online no later than October 18. 2018
    • We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted;

    • For the employee referral bonus program, this position is eligible for a Level A bonus award.


    ALS welcomes and encourages applicants from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.


    ALS is proud to be an equal opportunity employer. We are committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued.


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